Manage Orders - Sellers

Follow the below mentioned steps to Manage orders that you receive.

MANAGE ORDERS

•  Click on the orders tab in the menu options.
• Here you will see the orders that you have received either directly or enquiries that were converted to orders.
• You can view details of all orders by scrolling through the list of orders or use the filters to drill down to a specific order that you want to examine.
• You can click on the order to see the chat history of the order with the buyer. If it is a direct order with no chat history, a new chat window will be created and you can communicate with the buyer and share relevant information.
• For orders that have Add-on items included in it, you can get a detailed view of the same by clicking on the "Add-on" button under the "View Add-on" column. Please note that you wont see an Add-on button if the corresponding order does not have any Add-on products associated with it.
• Under the order status column, you may change the status of the order by clicking on the current status and updating it from the options given in the drop down list. This will intimate you buyer and will help you keep track of the current status of each order.

Please note that agents will only be able to view orders for products that have been assigned to them.

Please ensure to update the order status against each order to help you keep a track of your orders.