Manage Enquiries - Buyers

Created by srinivas varma, Modified on Tue, 17 Jan, 2023 at 4:27 PM by srinivas varma

Follow the below mentioned steps to manage enquiries.


  • Click on the enquiry tab in the menu options.
  • Here you will see all the enquiries that you have sent to sellers
  • You can monitor the enquiries by scrolling through the list of enquiries or use the filters to drill down on a specific enquiry that you want to examine.
  • Clicking on the enquiry will take you to the chat room specific to that enquiry where you can request for a negotiated price or ask any specific query. You may also share documents and images here.
  • When the seller offers a custom price, you may either accept or reject it. Once accepted the enquiry is converted into an order and will now be accessable through the orders tab. 
  • You can click on the entry in the orders tab and see all the relevant chat history associated with the product enquiry

Admins can monitor the enquiries and chats initiated by their agents under the "Enquiry" Tab and can further drill down to specific agent/vendors by using the filter at the top.

You may also choose to use the chat interface to send documents such as Purchase Orders, product specifications etc.

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